速卖通站内信是卖家与客户之间沟通的一个很好的渠道，但有些面价刚入驻速卖通，还不清楚规则，下面就来看看速卖通站内信规则是什么?站内信要怎么写?
1批发的站内信消息优先处理。抓住一个老客户，有时候可以顶你一天的销售额，要把更多的精力放在批发订单上，争取拿下批发订单。
2如实回答，切勿忽悠。客户询问产品的相关功能，知道就是知道，不知道就是不知道，不确定就说不知道，一旦你说了可以支持，结果买回去用不了，纠纷退全款，妥妥的。(客户要懂产品+物流+销售等等)
3.不要在音讯内容中包含不被速卖通平台允许的字眼;不要在很短的时间内反复发送太屡次音讯;以往的行为可能惹起接纳人恶感，导致被加入了黑名单。
站内信要怎么写?
1 产品问题
询问外观相关(尺寸，颜色等)
Dear Valued Customer
Thanks for your great interest in our items , We are glad to tell you that
this model we have 4 colors : Black , Green , Blue , Red , and all the color in
stock , you can directly place the order in my store .
Once we receive the payment from your side , we will arrange the shipment for
you ASAP
If you have any problem , Leave me message here , we will reply you within 24
hours. best wish.
询问是否有库存
Dear Valued Customer
Thanks for your great interest in our items , In fact this is a really new
item in the market , We just sell out , so the new stock will arrive in 2 weeks
,But you can place an order first in my store .
Once we have new stock , We need send all the orders according to Order
Date，early orders , we need ship it fast .
If you have any problem , Leave me message here , we will reply you within 24
hours. best wish.
询问产品折扣(利润高可以考虑折扣)
Dear Valued Customer
Thanks for your great interest in our items , Since you are already my VIP
Customer , we just apply the discount $ 2 for you for this item from my company
.
After you place the order , pls donot pay it first , Try to leave me message
, so we will change the price to $** for you , and then let you finish the
payment .
If you have any problem , Leave me message here , we will reply you within 24
hours. best wish.
总的来说，速卖通站内信的规则就是要实话实说，不能欺骗顾客，不要发送违禁词，否则可能会被拉入黑名单，有需要的卖家也可以看看上面的一些模板哦!
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速卖通客服回复术语有哪些?如何处理纠纷?
速卖通发货怎么发?海外仓怎么发货?
速卖通类目审核要多久?开店要注意什么?
